Refund policy
Returns & Refund Policy
At Flowe, we stand behind every order. We've put genuine care into designing a product that delivers real, visible results - and we want every customer to experience that.
Our Policy
We do not accept returns under any circumstances. All sales are final.
However we understand that sometimes things don't go to plan - and we're reasonable people. If your order arrives damaged, defective or incorrect we will always make it right.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective or incorrect contact us immediately at team@flowe.com with clear photos and a brief description of the issue. We'll resolve it as quickly as possible.
Refund Eligibility
Refunds are considered only under the following circumstances:
- Your item arrived damaged, defective or incorrect
- A valid reason for dissatisfaction is provided beyond personal preference
- Your request is submitted within 30 days of delivery
- Proof of purchase is required
We are unable to offer refunds for change of mind, personal taste or if the product simply isn't for you. We encourage all customers to review the product information carefully before purchasing.
If your request is approved a 50% refund will be issued to your original payment method within 1-4 business days depending on your bank.
Shipping Protection
We are not liable for damage caused by shipping carriers unless shipping protection was purchased at checkout. We strongly recommend adding it at the time of your order.
Still Have Questions?
Reach out anytime at team@flowe.com. We're always happy to help.